Hounslow Man and Van Terms and Conditions
These Terms and Conditions set out the basis on which Hounslow Man and Van provides removal and related services to private and commercial customers. By making a booking, confirming a quote, or allowing our team to commence work, you agree to be bound by these Terms and Conditions.
These terms are intended to apply to removal, transport and associated services carried out within the United Kingdom. Please read them carefully before placing a booking.
Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the individual, company or organisation that requests or accepts a quotation for services from Hounslow Man and Van.
Services means any removal, man and van, transport, loading, unloading, packing, unpacking, storage, or related services provided by Hounslow Man and Van.
Goods means the items, furniture, belongings, equipment or other property to be moved, transported, stored, or otherwise handled by Hounslow Man and Van.
Contract means the agreement between the Customer and Hounslow Man and Van for the provision of Services, comprising these Terms and Conditions and any written quotation or confirmation.
Scope of Services
Hounslow Man and Van provides man and van and removal services for domestic and commercial moves, including the loading, transportation and unloading of Goods. Additional services such as packing, furniture disassembly and reassembly, and short-term storage may be available by prior arrangement and may incur additional charges.
The specific Services to be provided will be set out in the quotation and booking confirmation. Any changes to the agreed scope of Services may affect the price and the time required to complete the work.
Booking Process
All bookings are subject to availability and are not confirmed until expressly accepted by Hounslow Man and Van. A booking may be requested by phone, online enquiry, or in writing. We may request details including collection and delivery addresses, access information, inventory of Goods, preferred dates and times, and any special requirements.
Following your enquiry, we may provide either a fixed quote or an estimated hourly rate, depending on the nature of the work. You are responsible for ensuring that all information you provide is accurate and complete. Quotes are based on the information supplied; if that information is incorrect or incomplete, the quote may be revised.
A booking is only confirmed when we have issued a booking confirmation and, where required, received any deposit or pre-payment specified. We reserve the right to decline or cancel any booking at our discretion, including where we are unable to safely access either property or where the Goods present a health and safety risk.
Quotations and Prices
Unless otherwise stated, quotations are valid for a limited period from the date of issue and may be withdrawn at any time before acceptance. Quotations are based on normal access conditions, reasonable parking being available, and the information you provide about the volume of Goods and the nature of the move.
Additional charges may apply where:
There are delays caused by circumstances outside our control, such as waiting for keys or access.
The volume of Goods exceeds that described at the time of quotation.
Access is restricted, requiring additional labour, equipment or journeys.
Parking restrictions result in fines, extra walking distances or extended loading times.
Extra services are requested on the day, such as packing, disassembly or additional drop-off points.
Where services are charged on an hourly basis, time is generally calculated from departure from our base until return, including any travel between locations. Part hours may be rounded up in accordance with our current charging policy.
Payments and Charges
Payment terms will be confirmed at the time of booking. We may require a deposit to secure your booking, with the balance due on or before completion of the Services. In some cases, full payment may be requested in advance.
Payment must be made using a method accepted by Hounslow Man and Van. You agree to pay all charges due under the Contract, including any additional charges arising under these Terms and Conditions. If payment is not made when due, we reserve the right to suspend or terminate Services and to charge interest on overdue amounts at the statutory rate until payment is received in full.
Any parking charges, congestion charges, tolls, or similar costs incurred in the provision of the Services will be added to your invoice unless otherwise agreed in writing.
Customer Responsibilities
You are responsible for:
Ensuring that you are legally entitled to move or arrange the movement of the Goods.
Providing accurate information about the addresses, access conditions, and quantity and nature of the Goods.
Arranging suitable parking and obtaining any necessary permits for our vehicles at both collection and delivery points.
Ensuring that Goods are adequately packed, labelled and ready for transport, unless you have booked a packing service.
Securing or removing any fixtures, fittings or appliances that require specialist disconnection or preparation.
Being present, or appointing an authorised representative, at both collection and delivery locations to oversee the move and sign any necessary documentation.
You must not ask our staff to carry out any work that is unsafe, illegal, or outside the agreed scope of Services. We reserve the right to refuse to move any item that we reasonably believe to be unsafe, prohibited, excessively heavy, or likely to cause damage to property or our vehicles.
Items We Will Not Move
Hounslow Man and Van will not knowingly transport:
Illegal items or substances.
Explosives, weapons, or hazardous materials.
Gas cylinders, fuel containers, or other flammable or corrosive substances.
Perishable or refrigerated goods requiring specialist handling.
Animals or live plants where adequate conditions cannot be guaranteed.
Valuables such as cash, jewellery, important documents or irreplaceable items, unless explicitly agreed in writing.
If any prohibited or hazardous items are included without our knowledge, you will be responsible for any loss, damage, fines or other consequences that arise as a result.
Cancellations and Amendments
You may cancel or amend your booking by giving notice to Hounslow Man and Van. The following cancellation terms will generally apply unless otherwise specified in writing:
If you cancel with sufficient notice prior to the agreed start time, any deposit may be refundable or transferable at our discretion.
If you cancel with short notice or on the day of the move, we reserve the right to retain any deposit and charge a cancellation fee, which may be a percentage of the agreed price or a minimum call-out charge.
If our team attends the property and is unable to complete the work due to issues outside our control, such as lack of access, unsafe conditions, or the Customer not being present, this may be treated as a same-day cancellation and charges may apply.
Changes to dates, times, addresses, or the volume of Goods are subject to availability and may result in a revised quotation. Where we cannot accommodate your requested amendment, the original booking will be treated in accordance with our cancellation terms.
Delays and Access
We will make reasonable efforts to attend at the agreed time, but arrival times are estimates and may be affected by traffic, weather, breakdowns or other circumstances beyond our control. We are not liable for any losses resulting from delays, provided we have acted with reasonable care.
You must ensure that there is clear and safe access at collection and delivery addresses, including stairways, lifts, corridors and doorways. If access is restricted or unsafe, additional time, labour or equipment may be required and may be charged at our prevailing rates. Where access restrictions make it impossible to carry out the Services safely, we may decline to proceed and treat the booking as cancelled.
Liability and Limitations
We will exercise reasonable care and skill in handling and transporting your Goods. However, our liability is subject to the exclusions and limitations set out in these Terms and Conditions.
We will not be liable for:
Normal wear and tear, minor scratches or scuffs arising from normal handling.
Damage to items that are inadequately packed by you or a third party.
Damage to furniture made of particle board, chipboard or similar materials that are prone to weakness.
Loss or damage resulting from inherent defects, pre-existing damage, or the fragile nature of certain items.
Losses arising from delays, missed appointments, loss of profits, loss of business, or any indirect or consequential losses.
Unless agreed otherwise in writing, our total liability for loss of or damage to Goods, whether arising from negligence, breach of contract, or otherwise, shall be limited to a reasonable sum having regard to the value of the Goods and the price paid for the Services. You are responsible for arranging any additional insurance you require for your Goods during the move.
We will not be liable for any loss or damage unless you notify us in writing as soon as reasonably possible and in any event within a reasonable period after completion of the Services. You must provide a reasonable opportunity for us to inspect any alleged damage.
Damage to Property
We will take reasonable care to avoid damage to property, including walls, floors, fixtures and fittings, while carrying out the Services. However, we are not liable for cosmetic damage to decor, flooring or surfaces that may occur as a result of moving large or heavy items through tight spaces, provided we have acted with reasonable care.
If we damage property due to our negligence, you must notify us as soon as possible and allow us a reasonable opportunity to inspect and, where appropriate, make good or arrange for repair. Any liability for damage to property will be limited to the reasonable cost of repair and will not extend to diminution in value or replacement of undamaged areas.
Waste and Environmental Regulations
Hounslow Man and Van is not a general waste disposal service. We will only remove waste or unwanted items where this has been specifically agreed as part of the Services and where we are legally permitted to do so.
You must not ask us to dispose of hazardous, clinical, or regulated waste. Any removal and disposal of waste must comply with applicable UK waste management and environmental regulations. Where we agree to dispose of items on your behalf, we will do so through authorised channels, and additional charges may apply depending on the nature and volume of the materials.
If you present items for disposal that are not suitable for normal household or commercial waste streams, we may refuse to take them or may charge additional fees for specialist disposal. You are responsible for any penalties or costs arising from the inclusion of prohibited or hazardous waste in items provided to us for removal or disposal.
Insurance
We recommend that you maintain suitable insurance cover for your Goods during the move, and for any period where they may be temporarily stored. Unless we have expressly agreed in writing to provide additional cover, our liability will be limited as outlined in these Terms and Conditions, and our charges do not include the cost of separate insurance.
Complaints and Disputes
If you are dissatisfied with any aspect of our Services, you should raise this with us as soon as possible so that we have an opportunity to address your concerns. Most issues can be resolved quickly through direct communication.
Where a dispute arises that cannot be resolved informally, both parties agree to attempt to resolve the matter through negotiation before considering any formal proceedings.
Force Majeure
We are not liable for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control. These may include, but are not limited to, extreme weather, road closures, accidents, breakdowns, strikes, public transport disruptions, civil unrest, or acts of government or regulatory authorities.
Where a force majeure event prevents us from carrying out the Services on the agreed date, we will work with you to arrange an alternative date or solution. Any additional costs arising may be discussed and agreed in advance where possible.
Governing Law and Jurisdiction
These Terms and Conditions, and any Contract between you and Hounslow Man and Van, are governed by and shall be construed in accordance with the laws of England and Wales.
You and Hounslow Man and Van agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided.
General Provisions
If any part of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, the remainder shall continue in full force and effect.
No failure or delay by Hounslow Man and Van in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy.
These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between you and Hounslow Man and Van in relation to the Services and supersede any previous understandings or agreements, whether written or oral.
We may update or revise these Terms and Conditions from time to time. The version in force at the time you make your booking will generally apply to your Contract, unless changes are required by law or regulation.
